Does cleaning your carpet make it wear out faster?

No, actually dirt acts as an abrasive when trapped in your carpet and should be removed to reduce wear 
which causes traffic patterns in your carpeting.

Should I vacuum before the carpet is cleaned?

Yes, vacuuming is essential to the longevity of your carpet.  You should vacuum your carpet as often as possible.  We vacuum every job before cleaning according to the industry standards.

Do you move furniture?

Yes.  We will move small furnitue (sofas, chairs, tables, etc.)  Discounts are given for vacant (empty rooms), or  traffic areas only.  *We will not move beds, dressers, china cabinets, grandfather clocks, entertainment centers,computers... Anything that will break our back will be cleaned around.

Should I move anything?

Yes, you should remove all nick knack and breakables.  Small tables, lamps, etc.  the more exposed carpeting we see the faster the carpet will dry.

How long will it take for my carpet to dry?

On average, most carpets dry in 1-3 hours to touch. We do offer an accelerated drying process with carpets being dry in minutes, there is an additional charge for this service just ask at the time of your appointment.

Are the products you use safe?

Yes, we use the #1 line of cleaning products in the industry.  This allows us to guarantee the highest quality job abailable at any price.  Our products are nontoxic,safe for pets & children, biodegradable and phosphate free.

Does cleaning affect stain resistance of my carpet?

No.  Tests indicate prpoer cleaning does not adversely affect stain resistance.

Must I apply a fabric protector to preserve my warranty?

Check your warranty.  Most mills recommend, but dont require it.  After the first two years, though, we recommentd reapplying at least once per year.

My carpet is really old, should I replace It?

With the cost of replacing carpet being as expensive as it is today, it is always best to try having the carpet professionally cleaned first.  It is far less costly and may make a world of difference.  

Will you remove all my stains?

Let me start by defining the difference between a spot and a stain: a spot-is any foreign material (soil, liquid, etc.) that is removable by standard cleaning methods.  (The foreign material is on or around the carpet fiber.)  A stain-is any foreign material (soil, liquid,etc.) on carpet that is not usually removable by standard cleaning methods.  (The foreign material has penetrated "soaked into" the fiber and has changed or damaged the fiber itself)  Some stains may be very difficult or impossible to remove. 

Which provides better indoor air quality: hardwood or carpet?

Carpet actually acts like a "filter" trapping pollutants which are then removed by professional carpet cleaning.  As long as a regular cleaning schedule is maintained, carpet provides much better indoor air quality than hardwood.




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